Terms of Service
These Terms of Service govern access to and use of the Shared Holiday Homes website and software service.
Effective date: 5 August 2026
1. Who we are
Shared Holiday Homes (“we”, “us”, or “our”) provides software that helps families, friends, and co-owners organise a shared holiday home — including calendars, bookings, tasks, documents, and related tools.
Questions about these Terms: support@sharedholidayhomes.com .
2. Agreement to these Terms
By creating an account, signing in, starting a trial, subscribing, or otherwise using the service, you agree to these Terms and to our Privacy Policy. If you do not agree, do not use the service.
If you use the service on behalf of a household, company, trust, or other group, you confirm that you have authority to accept these Terms for that group.
3. The service
We provide a hosted SaaS application and related marketing pages, free tools, and transactional emails. Features may include property and member management, reservation calendars, tasks, documents, guides, billing, and product analytics.
We may change, improve, or discontinue features with reasonable notice where practical. Free tools and marketing content may change without notice.
4. Accounts and eligibility
You must provide accurate account information and keep credentials secure. You are responsible for activity under your account. Notify us promptly if you suspect unauthorised access.
Authentication is provided through Firebase Authentication (email/password and Google sign-in, as offered in the product).
5. Acceptable use
You agree not to:
- Use the service for unlawful, harmful, or fraudulent purposes
- Upload malware, or attempt to probe, disrupt, or overload our systems or those of our providers
- Access another person’s account or property data without permission
- Misuse invitations, roles, or sharing controls to harass others or expose private documents
- Reverse engineer the service except where applicable law allows
- Resell, scrape, or systematically copy the service without our written permission
6. Your content
You (and your household or organisation) retain ownership of content you upload — for example property details, bookings, tasks, documents, and messages. You grant us a limited licence to host, process, display, and back up that content solely to operate and improve the service.
You are responsible for having the rights needed to upload content and to invite others to access a property workspace.
7. Subscriptions, trials, and billing
Paid plans, trials, and invoices are processed by Stripe. Prices, plan limits, and trial terms are shown in the product at checkout or on the subscription page. Taxes may apply.
Unless stated otherwise at purchase, subscriptions renew automatically until cancelled. You can manage billing through the in-app subscription controls (Stripe Customer Portal) where available. Non-payment or failed charges may result in suspension or termination of paid features.
8. Termination
You may stop using the service and cancel a subscription according to the options available in the product or by contacting support@sharedholidayhomes.com .
We may suspend or terminate access if you breach these Terms, if required by law, or if needed to protect the service or other users. We will try to provide notice where reasonable.
9. Disclaimers
The service is provided on an “as is” and “as available” basis. We do not warrant that it will be uninterrupted, error-free, or suitable for every co-ownership arrangement. Free tools and calculators are helpers only — they are not legal, tax, or financial advice.
10. Limitation of liability
To the maximum extent permitted by law, we are not liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, lost data, or business interruption arising from use of the service.
Our aggregate liability for claims relating to the service is limited to the fees you paid us for the service in the twelve (12) months before the claim arose, or AUD $100 if you have not paid fees.
Nothing in these Terms excludes rights that cannot be excluded under applicable consumer law.
11. Indemnity
You will defend and indemnify us against claims arising from your content, your misuse of the service, or your breach of these Terms, except to the extent caused by our wilful misconduct.
12. Governing law
These Terms are governed by the laws of Australia, without regard to conflict-of-law rules. Courts in Australia will have jurisdiction, subject to any mandatory consumer protections that apply where you live. Final governing-law and venue details remain subject to counsel review.
13. Changes
We may update these Terms from time to time. We will post the updated version at this URL and update the effective date. Continued use after changes become effective constitutes acceptance of the updated Terms, except where applicable law requires a different process.